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Schwab was one of 27 companies recently awarded the annual Gallup Great Workplace Award. According to Gallup, the award honors “organizations whose employee engagement results demonstrate they have the most productive and engaged workforces in the world.” Schwab Senior Vice President of Talent Management Mary Coughlin shared her perspective on what makes Schwab a great place to work, as well as what she sees are the challenges and opportunities in maintaining a high level of workplace engagement.

SB: First off, why don’t we start by defining “employee engagement,” which might sound to some people like a buzz-phrase. How would you characterize it for Schwab?

MC: Every company will define engagement in their own way. To define it loosely, I’d say it’s what gets us going in the morning and energizes us about coming in to work every day. I think of “engagement” as the spark that inspires and motivates employees to achieve their best and deliver a great experience for our clients.

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