Honorable Mention in Small Businesses

LifeLock
60 E. Rio Salado Parkway, Suite 400
Tempe, AZ  85281
www.lifelock.com
190 employees
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Is LifeLock the place for you?

As the industry leader in the rapidly growing field of Identity Theft Prevention, LifeLock’s mission is to protect the good name of people just like you! Our CEO Todd Davis is so confident in the LifeLock system that he publicly shares his social security number (457-55-5462) and backs our service with a $1 million Total Service Guarantee.

Founded in 2003 on the premise that we always do what we should, rather than just what we can, LifeLock employs people:

  • Who have the highest ethical standards - individuals who take pride in making a difference in people's lives
  • Who  strive for excellence in providing our clients with a world class experience
  • Who are excited about a chance to learn and grow with our company and explore future career opportunities
  • Who are interested in getting in on the ground floor of our rapidly growing business based in Tempe, Arizona

Being the industry leader in a rapidly growing industry is never easy, but if you love a challenge and the idea of providing peace of mind by helping people protect their good name, then LifeLock is the place for you.

Benefits of working at LifeLock

At LifeLock we invest in our employees.  We strive to keep them growing, keep them healthy, help them save for their future and help them balance their work and personal lives. Here are some of the benefits of working for LifeLock:

  • We provide first day coverage for medical, dental, and vision insurance at no premium cost for employee only coverage. Life, short-term and long-term disability insurance is company paid. 
  • We offer a 401K plan with a generous company matching program immediately upon hire. 
  • Multiple shifts and compressed workweeks are available at our 24x7 operation.
  • We work in a contemporary lakeside high-rise surrounded by panoramic views of the Tempe Town Lake, the skyline and the mountains.
  • Free covered parking garage.

Time flies when you are revolutionizing an industry and working with strong leadership.  Come join a talented and diverse workforce of high energy, excitement and focus. Help set us apart by making a difference in an atmosphere of teamwork, mutual respect and outstanding service.
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Sample Job Openings

As a Client Service Specialist at LifeLock,,you will pursue our mission of providing world class client experience through:

  • Sharing a passion for client service, positive energy and the ability to connect and build rapport with our clients via inbound and outbound calls and/or emails
  • Delivering outstanding service to our clients in order to maintain client loyalty and instill peace of mind
  • Enrolling clients in our service, uncovering business opportunities, answering client questions and educating our clients on the identity theft prevention process
  • Capturing key client information in our relationship management system in order to provide seamless service from interaction to interaction 

Client Service Specialists work in highly collaborative teams. They are the backbone of LifeLock, receiving calls related to marketing and advertising, assessing client needs, proposing solutions and enrolling clients.

Qualifications

  • Flexibility is a key aspect of this role and the ideal candidate will need to be technically strong, including knowledge of Windows, internet searching, database systems and email (required)
  • Must have the ability to prioritize and work in a fast-paced environment
  • Must be able to build and maintain relationships with colleagues and clients
  • Attention to detail is a key priority
  • Experience working in client-centric environment (preferred)
  • Excellent communication and interpersonal skills, especially the ability to listen and to explain complex solutions (required)
  • Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity (required)

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As a Team Manager in Client Services at LifeLock, you will pursue this exciting mission:

  • Leading a team of 14 Client Service Specialists to deliver memorable service experiences that promote client loyalty
  • Building your team's industry experience and product knowledge
  • Developing your team members through coaching, career development and motivational techniques
  • Assessing and resolving escalated client issues at a moment's notice
  • Helping your team navigate LifeLock's systems to provide spectacular client experience
  • Effectively recognizing strategic business opportunities and seizing them, while working collaboratively with other leaders
  • Accurately appraising strengths and weaknesses of others, providing constructive feedback and mentoring world-class talent
  • Defining strategic issues clearly in a fast-changing environment

Team Managers in Client Services provide a rewarding work environment, act as role models for their team and inspire top performing teams.  If you share our enthusiasm providing the tools, resources and guidance that can help your team achieve their career goals while helping our clients guarantee their good name, we have a place for you at LifeLock.

Qualifications

  • Flexibility is a key aspect of this role and the ideal candidate will need to be technically strong, including knowledge of Windows, internet searching, database systems and email (required).
  • Proven experience working collaboratively, improving productivity and implementing new ideas
  • Excellent verbal and written communication skills to influence and build consensus as well as proven presentation skills
  • Strong leadership, motivational and coaching skills with ability to drive results and develop employees
  • Ability to provide clear direction, praise and recognition and create a paradise place to work for your team
  • Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity (required)
  • One year of supervisory or management experience  (preferred)

Employee Testimonials

I came to LifeLock through the Clear Point Agency in March 2007, as a Satellite Agent.  I immediately fell in love with the company and its morals.  I was told in my training session to hang on for the ride of my life, and it has been a great ride.

After 3 months working from my home, I moved to working in the corporate office.  The best decision of my life.  We have the best management team of any company I have work for; every person in the company is treated as an equal.
 
Although I have only been with LifeLock for 9 months, I feel as though I have been here for a very long time.  It has been a wonderful experience watching the company grow from 41 employees and 76 thousand clients on March 17th to approximately 200 employees and 450,000 clients today.  I am as excited approaching 500,000 as I was the first 100,000.

I love visiting with our clients, although we hear heart breaking stories, it is a wonderful feeling knowing how many thousands of people we are able to help in a way that no other company in the industry is able to.  And, LifeLock has managed to bring together a group of people that can work together, and have fun together.

I am extremely proud to be a small part of this wonderful company. 

Virginia Hamilton
Client Services Representative

I am proud to be an employee of Lifelock........I love Lifelock....and believe it or not, after many years in the workforce I finally can honestly say that I look forward to coming to work now.. Rather than dreading another day, same ol same ol....I am energized and anxious to find out what the day at Lifelock will bring........it's never the same day twice at Lifelock.....each day brings new challenges, events and updates......

Being made to feel a true and valuable part of the Lifelock team and being part of the most spectacular bunch of Client Services agents ever, being given the opportunity to do what we should each and every day to make our clients and prospective clients feel welcomed and appreciated is such a reward in itself. 

Thank you for letting me be an inital part of a company that truly cares........I'm glad I'm a member and employee of Lifelock!! 

Cyndi Vriale,
Client Services Representative 

Client Testimonials

My name is Aaron Freeman and this is my story.
Thieves broke into my home and got everything - my passport, birth certificate, social security card, and several other priceless items. They could have ruined me financially. I had heard about how LifeLock guarantees identity protection. So I put them to the test. A few days later, I started getting phone calls that the thieves were trying to open new credit accounts using my identity. LifeLock's system worked just like they said it would and stopped the thieves cold.

My name is Bobby Jo Harris and this is my story.
I'm a former chief of police of a major city. I knew identity theft was a $50 billion a year business, and a prime focus of organized crime. But they got me anyway. Even though I was a senior law enforcement official, it took weeks to clear my name. I decided: never again.

A reporter recommended LifeLock to me, and I tried them out. I've never had a problem since. I highly recommend them to you.

My name is Kim Barnes and this is my story.
When I first learned about a company called LifeLock that protects families from identity theft, my husband was skeptical. I signed us up anyway, and forgot about it. A couple of months later, on a family vacation, my husband received a phone call asking if he was applying for a new credit card. Someone was trying to steal his identity. LifeLock had stopped the thief cold. We continued on with our vacation knowing we were safe.